Refund Policy

At KidsMaria, a child of ScrollAR4U Technologies Pvt. Ltd., we are committed to ensuring your satisfaction with our products. We offer an easy 7-day replacement policy for eligible products.

7-Day Replacement Policy

We offer a 7-day replacement policy for products that are damaged, defective, or not as described. If you receive a product that falls into any of these categories, you can request a replacement within 7 days of delivery.

Our Promise

Your satisfaction is our priority. We guarantee that all our AR books and educational products meet the highest quality standards. If you're not completely satisfied, we'll make it right!

Eligibility Criteria for Replacement:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • The product must have the original tags and labels intact.
  • Proof of purchase (order ID, invoice) is required.
  • The replacement request must be initiated within 7 days of the delivery date.
  • The product must be defective, damaged during shipping, or significantly different from what was described.

How to Request a Replacement:

  1. Contact our customer support team within 7 days of receiving your order. You can reach us via:
  2. Provide your order details including order number and a detailed description of the issue, along with supporting images or videos if applicable.
  3. Our team will review your request and guide you through the replacement process within 24-48 hours.
  4. Once approved, we'll arrange for pickup of the defective product and ship a replacement at no additional cost.

Important Notes:

  • Replacements are subject to product availability. If a replacement is not available, we may offer a store credit or a full refund.
  • The replacement policy does not cover damages caused by misuse, neglect, unauthorized repairs, or normal wear and tear.
  • For hygiene reasons, certain products may not be eligible for replacement. Please check the product description for specific details.
  • Shipping costs for replacement are covered by KidsMaria.
  • This policy applies to all products purchased directly from KidsMaria website.

Processing Time

Replacement requests are typically processed within 24-48 hours. Once approved, the replacement product will be shipped within 2-3 business days.

Contact Information:

For any questions regarding our refund and replacement policy, please don't hesitate to contact us:

Last Updated: January 2025